STAT!Ref Online Frequently Asked Questions

Questions

Answers

How can I get help learning how to operate STAT!Ref?

The Help link is in the toolbar and has answers to most questions on how to use STAT!Ref Online. When you open the help page you may see the help section divided into the following categories: Client Manager Help, Statistician Help and User Help. Different levels of help are available based on your own user level. The Client Manager is the person within your institution to who manages your STAT!Ref account. The Client Manager has access to the group’s properties page -- they may view all of the group’s properties and may configure username accounts as well as access the usage reports that Statisticians use. The Statistician may generate and view statistics reports, but does not have access to group properties or username accounts. Users have the default access level for STAT!Ref Online -- they use it to find answers through the search, table of contents and dictionary. Users do not have access to account management or to statistics reports.

If you need further assistance, please call or e-mail our technical support staff:

Technical Support
support@tetondata.com
Phone: 800-901-5494
Fax: 307-739-1229

How do I know when a title updates?

All title information can be found under the Titles tab on this site. For newly released titles, click on the Titles tab and select "New and Updated". You can also view recent title information by clicking on the What’s New at the bottom of the STAT!Ref Online search screen. Notes on title updates that have taken place are available from the footer of STAT!Ref Online pages through the Title Updates link in the lower right.

Can I link directly to a single title?

STAT!Ref provides several mechanisms for creating links to specific documents within a subscription. Individual users can email themselves links with the notes feature available within each title. To access the Link Wizard, click on Preferences, then click on Create Links to STAT!Ref. Make your choices from the drop down menus to create the type of links you want and then click Generate HTML. Copy and paste the HTML into a file of your choice to use on your web pages or in your catalogs.

Does STAT!Ref have printing capabilities?

Yes. STAT!Ref does include a print feature which will print the document currently being viewed. In order to print a small section of a document, try highlighting the desired text and use the "print selected" feature in your Web browser.

How do I get usage statistics?

In order to access statistic reports, a user account of level Statistician must be used to login to STAT!Ref Online. Once logged in as a Statistician, follow the Reports link in the toolbar. A Statistician account was provided at the time your institution subscribed to STAT!Ref Online. Additionally, a Client Manager account may have been provided. If so, the Client Manager for your institution can set up additional Statisticians. Any Statistician may access the statistic reports, as well as the Client Manager.

How do I add titles or increase concurrent users?

Please contact your STAT!Ref sales representative if you would like to make any changes to your account.

How do I provide suggested changes to STAT!Ref?

Please e-mail all suggestions to feedback@tetondata.com. Send an e-mail to this address by clicking the Send Feedback link in the left side of the footer on all STAT!Ref Online pages.

Where do I get training tools to help educate others in my organization on how to use STAT!Ref?

You can call us at 800-901-5494 or e-mail us at info@tetondata.com and we will supply you with whatever you need.

Does STAT!Ref provide a PDA application?

STAT!Ref PDA: PIER© is available. To learn more about this resource for your PDA Click Here.