PIER© on PDA Frequently Asked Questions

Questions

Answers

How often do you update your products?

Our STAT!Ref PDA: PIER© product is updated monthly.

Where can I get the update?

You can download the latest version of our product by visiting our PIER Updates page.
Click here to view the latest modules and get the STAT!Ref PDA:PIER© update.

How do I determine what my HotSync ID is?

Turn on your PDA, go to your PDA’s Home screen and tap the HotSync icon. Your HotSync ID will display in the upper right-hand corner. If this is the first time you are using your PDA you should first install the Palm Desktop software (that came with your PDA) onto you computer and follow the instructions on how to create your own HotSync ID.

How large is the PDA version of PIER© and what is its expected growth?

As of January 2007, the the PDA version of PIER© is 18MB. The estimated growth of the main database is approximately 3% per month.

What files can I move to the memory card (expansion card) of a Palm handheld?

It is recommended that you move the main database, PPDoc.pdb, to the memory card. All other files must reside in the PDA’s primary memory.

How do I move the main database file to my memory card (expansion card) when I install/download your product?

If you decide to install the main database, PPDoc.pdb, on to your expansion card you must do the following:

1. Before installing our STAT!Ref PDA product, you must register your expansion card. To register a memory card, insert the card into your PDA and perform the HotSync operation. Once a memory card is registered you do not need to repeat this process.
2. Install/download STAT!Ref PDA to your computer. Click here to download our STAT!Ref PDA: PIER© product.
3. Once the files are copied to your computer (and prior to you performing a HotSync operation) our installer will launch the Palm Install Tool.
4. Continue to follow the instructions until you get to the Install Tool window.
5. Six files will be listed in the Install Tool window.
• PPDIIx.pdb
• PPDoc.pdb
• PPDTIx.pdb
• PPGIx.pbd
• PPKIx.pdb
• STATRef.prc
6. Click the Change Destination button, select the PPDoc.pdb file and move it to the Memory Card window and click OK. (Or you can just drag and drop the PPDoc.pdb file into the Memory Card window)
7. Click Done (if applicable).
8. The next time you HotSync your PDA the PPDoc.pdb file will be placed on your memory card.

If I initially installed the main database to the primary memory of my PDA and I want to move this file to a memory card (expansion card), can I do this?

Yes, but you will probably need a third party application to do this. We supply a link to a third-party tool, named, FileZ. Using a third-party tool is the fastest way to move the main database, PPDoc.pdb, from primary memory to a memory card on your PDA. If you decide to use FileZ, follow these instructions:

1. Install the FileZ application onto you PDA. Follow steps 2 thru 7.
2. Click here for a link to download FileZ and follow their installation instructions.
3. FileZ.prc will be downloaded onto you computer.
4. Open you Palm Install Tool.
5. Click the Add button and navigate to the FileZ.prc file.
6. Click Open, this will place FileZ.prc into your Install Tool’s Primary Memory Window.
7. Perform a HotSync operation to install FileZ onto your PDA. Once the FileZ is installed onto your PDA you do not need to repeat this process.

Once FileZ has been installed onto your PDA, you can continue with the following instructions and move the main database, PPDoc.pdb, from primary memory to a memory card on your PDA.

1. Insert your registered expansion card into the slot in your PDA.
2. Navigate to the Home screen on your Palm device.
3. Tap on the FileZ icon.
4. Select the View and Edit Files option.
5. Find and select the PPDoc.pdb file.
6. Tap on the Menu icon (this is the icon on the bottom left of your device, next to the Graffiti box).
7. From the File menu, select Move. This will launch the Select Destination screen, listing the destination options.
8. Tap the Memory Card option.
9. When the Path option displays enter the following: /Palm/Launcher/
10. Tap OK (it will take a few minutes to move this file).
11. Tap Done to return to the Home screen.

If you chose not to use the FileZ tool then you must delete the entire application from your PDA (see instruction in the question below) and reinstall. When reinstalling make sure that you change the designation of the PPDoc.pdb file so that it will be installed onto your expansion card.

How do I remove a STAT!Ref PDA application from a Palm device?

Follow these instructions:

1. Navigate to the Home screen on your Palm device.
2. Tap on the Menu icon (this is the icon on the bottom left of your device, next to the Graffiti box).
3. From the App menu, select Delete. This will launch the Delete screen, listing all the software on the device.
4. Select the STAT!Ref PDA application and Tap the Delete button.
5. Tap Yes on the Confirmation Screen.
6. If you moved the PPDoc.pdb file to your memory card, click the down arrow next to the Delete From: dropdown list and select the Memory Card option. Repeat step 4 except this time select the PPDoc.pdb file and click Delete. Tap Yes on the Confirmation Screen.
7. Tap Done to return to the Home screen.

I bought a new device and want to put the updated version on it. How do I do that?

Click here to download our STAT!Ref PDA:PIER© product and HotSync to your new device. If you changed your HotSync ID or lost your registration code please call 800-901-5494.

How do I install files to my Palm device using the Palm Install Tool?

Follow these instructions:

1. On your computer, go to the Start Menu, then choose Programs->Palm Desktop (or Sony Handheld)->Install Tool. You can also launch the Install Tool by running your Palm Desktop software and tapping on the Install button or Quick Install button. An Install Tool window will open.
2. In the upper right-hand corner of Install Tool window, you will see a list of users. Select your HotSync Id from the list.
3. Tap the Add button, which will launch an Open window. Navigate to the directory that has the file(s) you want to add.
4. Select the file(s) that you want to install on your PDA.
5. The next time you HotSync, the files that you added will be installed onto your PDA.

Are your products supported on all Palm OS-based devices?

Yes, provided they run Palm OS 4.0.1 or higher.

Can I demo your PDA product?

Yes, Click here to download a free trial version of our STAT!Ref PDA: PIER© product.

Can I use an emulator to show your product at training sessions?

Yes, Click here to download a free ACCESS™ emulator to show our STAT!Ref PDA: PIER© product at training sessions.

Follow these instructions:

1. Download the Palm OS Garnet Simulator from ACCESS. You will be required to register first, but the download is free.
2. Download the latest PIER on PDA and run the install: http://www.statref.com/STAT!RefPDA-PIER.exe
3. Run the simulator by double-clicking on PalmOS_Garnet_54_Simulator \Release\PalmSim.exe
4. The first time you run the simulator, a file dialog will pop up for you to select a ROM. Select Simulator_full_enUS_Release.rom and click Open.
5. Once the simulator is up and running, right click anywhere on the interface and select Settings > Memory > RAM Size, and make sure that the 128MB option is set.
6. Next, load the PIER on PDA database files. There should be five .pdb files and one .prc file, and they will typically be located at C:\Program Files\Teton Data Systems\STAT!Ref PDA\Pier. Select all six files and drag and drop them on the simulator window.
7. Once all six files are loaded, click on the home icon in the lower left corner of the simulator UI to find STATRefPDA, and you are off to the races.

Note: Occasionally the simulator will hang when loading the database files. If this happens, don't panic. Simply close the application and try again. Once the simulator is up and running and you have successfully loaded the database files, PIER on PDA will run smoothly.